Does Windows (or macOS) recognize that you plugged something into the Ethernet Port? The connection should show up inside the Network Center (see Wiki link above).
2.) About the Reset function - did you hold the reset button until your camera restarted (all the way to the calibration run of the pan&tilt function) ? The reset would not be complete otherwise.
3.) Is the green LED on the Ethernet port constantly on? It would switch off every ~10s if your camera is in a boot loop. You would also see that the LAN connection in Windows (see #1 above) drops every few seconds and then return.
4.) Do you have a chance to try another power supply?
I’ve tried connecting to a laptop and server and on the server it comes up as unidentified and will not acquire an ip address even though dhcp is activated.
I’ve run the camera tool on both with no success.
Using an IP scanner I’ve checked all the ip addresses and there is none I can indentify as the ip camera.
The reset function does not cycle through until the camera calibrates no matter how long I hold in the reset button. I would think that it should take 10 to 15 seconds but minutes later, nothing…
I’ve tried with ethernet cable in and out as well.
I’ve also tried another power supply but no joy. The only time the pan and tilt calibration happens is when the power cable is re-attached.
Oh yes, the green LED is permanently on and the orange LED flickers, which to me is a sign that there is some communication going on across the LAN connection.
I am really worried that this camera is defective.
[B]It seems that I’m going to have to tell my client that your product is defective.
I have tried everything that I know, after years of IT experience, as well as trying the suggestions that have been given to me on this forum.
I must admit to being disappointed with the level of support afforded the Instar products and will not be suggesting to anyone that they should purchase a product from your company. [/B]
I must admit to being disappointed with the level of support afforded the Instar products
Why?
at first:
Here is not the official support page of INSTAR, this is the Forum „Users help users“.
In #2@INSTAR has named the points that you can test yourself.
at second:
For repair, You can/must contact the INSTAR Support directly and open a ticket on this Site: